Terms & Conditions

Definitions

“The Company” shall mean Monster Roofing & Property Maintenance.
“The Customer” shall mean the signatory(ies) to this Contract.
“The Services” shall mean all works undertaken by the Company for the Customer.
“Contract Price” shall mean the price quoted by the Company and agreed by the Customer, together with the price of all additional work carried out by the Company as instructed by the Customer.
“The Installation” shall mean all goods and services supplied by the Company to the Customer.
“Variation” shall mean goods and services supplied by the Company wholly or partly in addition to those quoted and agreed.
“Extras” shall mean additional goods and services supplied by the Company at the request of the Customer.
“Completion” shall mean the point at which the Installation has been finished.
“Ponding” shall mean the accumulation of surface water on the Installation.
“Estimate” shall mean an appropriate judgement of the cost and duration of the works.

The Customer acknowledges that the Company is not engaged to provide consultancy services to diagnose or prescribe remedies for problems relating to building structure or design.

Terms and Conditions

1. This Contract constitutes the entire agreement between the Company and the Customer. Any variation or amendment shall only be binding if made in writing and signed by an authorised representative of the Company.

2. The Company agrees to provide the goods and services stated at the Contract Price. If, during the execution of the works, the Company determines that the Contract cannot be properly undertaken due to the condition or state of the Customer’s property, the Company reserves the right to terminate the Contract with immediate effect. In such circumstances, the Customer shall be liable to pay for all goods and services supplied up to the date of termination, including any Variations and Extras, unless otherwise agreed in writing. Any required Variations or Extras shall be agreed in writing prior to commencement.

3. The Customer shall permit the Company, its employees or agents reasonable access to the property for surveying, installation, and inspection purposes. The Customer shall also provide, free of charge, suitable storage space, electricity (110/240 volts), and water for the duration of the works. The Customer shall not interfere with the works. Failure to provide sufficient access may result in the Company treating the Contract as repudiated, entitling the Company to payment of the full Contract Price.

4. The Company shall use reasonable endeavours to adhere to estimated delivery and installation times; however, time shall not be of the essence. The Company shall not be liable for any loss or damage arising from delays.

5. The Company shall not be liable for any loss, damage, or delay caused by circumstances beyond its reasonable control, including but not limited to adverse weather conditions, illness or injury to staff, or other unforeseen events.

6. During the works, the Company will use reasonable efforts to keep the property weatherproof. Due to the nature of roofing works, the Company shall not be responsible for water or wind ingress unless a temporary roof is installed at the Customer’s expense. The Customer is responsible for protecting contents beneath or near the works area.

7. The Customer acknowledges that minor cracking or plaster damage may occur to ceilings beneath roofing works. The Company shall not be responsible for redecoration costs.

8. Deposits, where required, must be paid no later than seven days prior to commencement. The balance of the contract price, less any deposit paid, shall be paid on the day of completion unless previously agreed to in writing. Invoices may include agreed Variations and Extras. Payment of the main contract may not be withheld due to disputes relating to variations or extras. Late payments shall incur interest at 8% above the Barclays base rate per month from seven days after invoice issue.

9. Upon receipt of full payment, the Company shall issue any applicable guarantee within fourteen days. Insurance-backed guarantees if applicable are issued directly by the insurer and are outside the Company’s control. No guarantee shall be valid until full payment has been received.

10. Monster Roofing & Property Maintenance provides a minimum 10-year guarantee on renewal works Any subsequent leaks or water ingress following repair works will incur additional costs, including specialist access equipment where required.

11. All Company guarantees are subject to annual inspections and sign-off. Failure to complete inspections will void the guarantee. Guarantees do not include specialist access equipment. Drone inspections may be used where safe and lawful. Any works carried out by third parties will void the guarantee.

12. The Company may suspend works immediately if payment is overdue. The Company shall not be liable for losses arising from such suspension, and the Customer shall indemnify the Company against resulting costs.

13. All materials supplied remain the property of the Company until the Contract Price has been paid in full.

14. The Customer is responsible for obtaining all necessary permissions and approvals. If the Customer requests the Company to obtain scaffolding licences, an administration fee will apply and be agreed in advance.

15. Full invoicing details, including purchase order numbers where applicable, must be provided upon acceptance of the Estimate.

16. Payments may be made via BACS, bank transfer or cash. Credit/debit card payment must be agreed in writing prior to commencement of works.

Terms & Conditions of Sale

1. The Company has not allowed for redesigning roof falls. New membranes will be installed to existing joist levels. Any retained water (ponding) will not affect the guarantee.

2. Reconstruction of roof falls must be specifically instructed prior to commencement.

3. Debris removal, where quoted, covers only materials removed from the works area and excludes private waste or dust beyond the immediate area.

4. Guarantees will not be issued until full payment has been received.

5. Any guarantee issued prior to payment shall be void until payment is made in full.

6. All goods remain the property of the Company until payment is received.

7. Some debris may fall during works; the Customer must protect or remove vulnerable items.

8. Permission must be obtained for works involving neighbouring properties prior to commencement.

9. The Company is not liable for damage to ceilings, plasterboard, plaster, artex, or similar finishes resulting from roofing works.

10. The Customer is responsible for asbestos checks prior to works.

11. Any delays or additional costs arising from the discovery of bats or protected wildlife shall be borne by the Customer.

Building Regulations – Part L1B

1. Acceptance of the quotation confirms that the Customer has obtained, or will obtain, all required permissions and approvals. The Company has not allowed for planning permission, building control applications, or associated costs.

2. Under current Building Regulations Part L1B, responsibility rests with the householder to apply to Local Authority Building Control prior to commencement to confirm compliance of roof insulation.